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Yes, We do need your Email Address to identify you and distinguish you from other users. Alternatively, You can also use Social Sign In to Login.
An ideal password should be 8 character long containing aplhabets, numericals, uppercase and lowercase.
A sitemap is a page where you can get information about all the pages available on the website. This basically acts as a map for website.
All our products are manufactured by leading Indian compaines having WHO or other Government Authories approved facilities. The batch number manufacturing date and expiry date can always be cross fallied with the manufacturer.
We have set the minimum quantity to optimize our business and provide you with the affordable shipping price.
The minimum expiry on all our products is 6/12 months. All our products are usually fast moving so short expiry is rarely seen on our products. The expiry is 2-3 years long.
Yes, We do sell varienty of products apart from those mentioned on our website. Feel free to contact us if you wish to enquire about a particular product.
Yes, We do accept Bulk Orders. Please fill up the Bulk Order form and we till get in touch with you soon.
SKU or Stock Keeping Unit is a number assigned to the product to ease the operational process. It is the uniquer identification number assigned to the product.
Once you have paid for your order an email will be sent to you from our side mentioning the order ID, date, order details, destination/delivery address. This mail will be the confirmation that your order has been placed. Please check your spam folder if you have received the mail by chance.
Please wait for at least an hour after payment is done as the payment confirmation and order processing might take more time.
Please contact us with your order details and we will get in touch with you with to ease the order process.
We need a time period of 24 hours to dispatch your order from our facility. In case your product is out of stock a maximum of 48 hours will be required to restock and dispatch your order.
You will get the tracking number as soon as we dispatched the order from our facility. We request you to wait for 24 hours minimum before you contact us for tracking number.
Once your order has been dispatched from our facility, a tracking id is generated and provided to you. This is to ensure that you can monitor the shipment untill delivery. It might take 72 hours for your tracking id go live. Sometimes the tracking id are traceable only when your country's customs department clears them.
Your order can be tracked on our website page Order Tracking or My Orders page.
For those who are new to ordering herbal products from abroad it is important to know that all packages are subject to refusal when entering a country's border. This is by no means a cause for concern. It is your Customs job to accept or deny the mail comming into the country.
We will reship your order once we receive the original package and provide you with the new tracking number.
Unfortunately it is not possible to cancel your order once it has left from our facility.
If you have placed a large order we might split the shipment in two or more parts as per the availability of the product. Feel free to get in touch with us and we will gladly clarify things for you.
Unfortunately we do not accept returns. you can get in touch with us in case you have any issue with the delivered product.
In case you receive a wrong product get in touch with us immediately and we will resend the correct shipment free of cost.
In case if you recived damaged product contact with us immediately. send us the image of your damaged product and we will resend your product free of cost.
You will get the confirmation email from transferwise.com or transfergo.com.
We prefer receving payments in USD, INR, GBP, EURO, AUD, etc.
In case if you are unable to make the payment using any of the secure channels get in touch with us and we will guide you regarding the payment process.
